We organise, maintain and optimise your customer relationships.
We organise, maintain and optimise your customer relationships.
Solutions
Subscription Management
We are your professional partner in subscription management.
- Ensure flexibility in your offers
- Maintain cost control and reliable planning for your campaigns
- Experience personalised customer service from experienced employees
- Our service is scalable across all sectors
- Use our integrated database
- You concentrate on your core business, we look after your customers
Payment Solutions
We are your professional partner for payment processing and monitoring.
- Processing of all payment transactions from your payment service providers (e.g. Paypal, Payone, Stripe etc.)
- Management of SEPA mandates and processing of SEPA direct debits
- Booking of payments on account
- Flexible dunning process with different escalation levels
- Connection to debt collection companies
Organisation of your retail sales
We are your professional partner for the sale of your products.
- Our service is suitable for all industries
- We offer personalised customer service from experienced experts
- We connect your ordering systems via common interfaces
- You can track your success at any time with our reporting
- Use our integrated payment solutions
Warehousing and shipping services
We are your professional partner for warehousing and shipping services.
Experience the flexibility of our integrated warehouse and dispatch management
Your products are dispatched on a daily basis via common postal service providers
We offer personalised customer service from experienced experts
Would you like to keep your own warehouse? We transfer shipping documents directly to your unit electronically.
Market observation
We are your professional partner for your competitor monitoring.
- Use our software to comprehensively analyse the media activities of your competitors
- Keep an eye on all important forms of advertising: Print and digital, trade fairs
- Check your market share in the competitive environment
- Identify new and non-customers
- Identify trends and new sales potential
- Increase your turnover and return on investment based on our analyses
Subscription Management
We are your professional partner in subscription management.
- Ensure flexibility in your offers
- Maintain cost control and reliable planning for your campaigns
- Experience personalised customer service from experienced employees
- Our service is scalable across all sectors
- Use our integrated database
- You concentrate on your core business, we look after your customers
Payment Solutions
We are your professional partner for payment processing and monitoring.
- Processing of all payment transactions from your payment service providers (e.g. Paypal, Payone, Stripe etc.)
- Management of SEPA mandates and processing of SEPA direct debits
- Booking of payments on account
- Flexible dunning process with different escalation levels
- Connection to debt collection companies
Organisation of your retail sales
We are your professional partner for the sale of your products.
- Our service is suitable for all industries
- We offer personalised customer service from experienced experts
- We connect your ordering systems via common interfaces
- You can track your success at any time with our reporting
- Use our integrated payment solutions
Warehousing and shipping services
We are your professional partner for warehousing and shipping services.
- Experience the flexibility of our integrated warehouse and dispatch management
- Your products are dispatched on a daily basis via common postal service providers
- We offer personalised customer service from experienced experts
- Would you like to keep your own warehouse? We transfer shipping documents directly to your unit electronically.
Market observation
We are your professional partner for your competitor monitoring.
- Use our software to comprehensively analyse the media activities of your competitors
- Keep an eye on all important forms of advertising: Print and digital, trade fairs
- Check your market share in the competitive environment
- Identify new and non-customers
- Identify trends and new sales potential
- Increase your turnover and return on investment based on our analyses
Benefits
Increase sales potential
Excellent customer service
Customised solutions
Publisher-independent
50 years of innovation
Simplify processes
Save costs
Certified quality
About us
We create excellent customer and user experiences
VU.SOLUTIONS has been synonymous with efficient subscription management and competitive intelligence for 50 years. Whether specialised media, special interest, B2C, books or magazines, print, online, digital or mobile: we manage all media formats competently, flexibly and in line with the needs of publishers and readers.
Neutral and without corporate ties, based on extremely flexible software with comprehensive functionalities, we guarantee publishing services at the highest level. DIN ISO 9001 and IDW PS 951 certification confirm this.
We offer our customers comprehensive services and IT tools for sales, marketing and customer care with specially customised service packages. Interface programming is also part of our standard repertoire. Our customers take care of their core business. We take care of the rest.
We are very close to your challenges, listen and analyse your needs. On this basis, we create customised solutions for your business.
We also support your economic goals. As a rule, our services open up potential savings in sales, efficient marketing and room for manoeuvre without any loss of quality.
Our qualified and service-oriented employees not only take care of day-to-day sales business, but also analyse and advise on sales and conceptual marketing issues.
Active involvement with our customers’ markets, a broad training and further education programme and consistent innovation management guarantee you a competent team of employees.
Our values
Professionalism
Team spirit
Appreciation
Flexibility
Innovation
Authenticity
Reliability
Our vision:
We revolutionise customer and user experiences by translating data into potential and making information visible at the click of a button. We combine the best of people and technology to achieve sustainable growth together.
Our mission:
We are data experts who consciously think ahead. As a strong team, we work together to simplify processes and develop pioneering solutions. This makes us a central building block for the success of our customers.
Contact
Contact us directly and arrange an initial consultation:
Andreas Klein
CEO
+49 6123 9238-150
a.klein@vu-solutions.de
Brigitte Rebelein
COO
+49 6123 9238-132
b.rebelein@vu-solutions.de
Heiner Busse
CIO
+49 6123 9238-118
h.busse@vu-solutions.de